PRIVACY NOTICE - EFFECTIVE JULY 2019

Maintenance Supply Solutions (MSS) respects your concerns about privacy and values its relationship with you. We know that you care how information about you is used and shared, and we appreciate your trust. This Privacy Policy describes how we use the information, with whom we share the information, and the choices you can make about our use of the information. By visiting www.mssolutions.net,  you are accepting the terms of this policy.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Information We Collect
First off, we will not collect any personally identifiable information about you using our web site unless you provide it to us voluntarily. This policy is applicable to all information collected or submitted to www.mssolutions.net. Depending on how you use the web site, we may gather some or all of the information listed below:

• Contact and identification information, such as your name, address, telephone number, email address
• Payment information, such as your payment card number and expiration date
• Login and access credentials, such as your username and password
• Information about your MSS purchases, returns and exchanges, including warranty and rebate information

Use/Protection of Your Credit Card Information
Our site does not store or capture credit card information in any way. The credit card information you enter at checkout is transmitted to the credit card authorization companies in a highly secure electronic environment. We do not see the information, nor do we store any of it.

We use security measures consistent with industry practice to protect the loss, misuse and alteration of the information under our control. While we use reasonable efforts to safeguard the confidentiality of your information, we cannot guarantee that data will always remain secure due to transmission errors, outside events, third party hacking or other causes. We will comply with all privacy laws and make any legally required disclosures regarding breaches of the security, confidentiality, or integrity of personal data consistent with our ability to determine the scope of a breach and our obligations to law enforcement.

Use of Your Contact Information
MSS does NOT share your information with other direct marketing companies. 
We use the contact information you provide to respond to your requests, customize future shopping, improve our store service and online presence, and communicate with you.

Use of your E-mail address
We do not sell or share email addresses to other organizations for commercial purposes.
We use the e-mail address you provide to respond to your requests, improve our store service and online presence, and to communicate with you.

Use of your telephone number
We will only use your telephone number to call you with regard to orders you have placed online.

Use of your mailing address
We use the mailing address you provide to ship you the products you order. In the event that we are unable to contact you via e-mail or telephone, we may use your mailing address to contact you regarding your orders.

Information We Collect by Automated Means
When you use our Site, we may collect certain information by automated means, using technologies such as cookies, Web server logs and Web beacons. This information may be used to provide a better-tailored shopping experience, and for market research, data analytics, and system administration purposes. For instance, we may use this information to determine whether you've visited us before or are new to our website, to store your preferences and settings, to provide sign-in authentication, and for compliance with our legal obligations, policies and procedures. We also may use this information to target custom content and ads to you on this and other websites, including as described in the Interest-Based Advertising section below.

Our Site may use cookies. Cookies are small text files that websites send to your computer or other Internet-connected devices to uniquely identify your browser or to store information or settings. Your browser may provide the ability to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that if you disable cookies, you may not be able to use all of the features and functions of our Site.

Our Site may use Web server logs to record information about your use of the services, such as your device type, operating system type, browser type, domain, system settings, and IP address, as well as the language your system uses and the country and time zone where your device is located. These logs also may record information such as the address of the Web page that referred you to our website, and other information about your interaction with our websites, such as which pages you visit. This is a common practice that supports the operation of our online services.

Sharing of Information We Receive
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not sell your information, period. We do share information, when necessary, with business partners as described below.

• Provide and deliver products and services and fulfill your orders
• Process, record and track your purchases, payments, returns, warranties, and rebates
• Communicate with you through various channels
• Evaluate and respond to your requests, inquiries, and applications
• Create and manage your account registrations, such as your MSS account
• Customize your experiences in our stores and online, including customized advertisements and offers
• Operate, evaluate, and improve our business, products, and services 
• Protect against and prevent fraud and unauthorized transactions, investigate and manage claims, risk exposure, and quality, and generally improve and provide security
• Comply with and enforce applicable legal requirements, industry standards, and our policies and terms.

How We Protect Information

We maintain administrative, technical, and physical safeguards designed and intended to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. Despite these safeguards, due to inherent uncertainty in the use of the Internet and information systems and the potential for unlawful attacks by third parties, we cannot guarantee that the use of our systems, websites or applications will be completely safe or secure.

Information we collect and use may be transferred, stored and accessed globally to support our operations. We retain information for as long as it is needed or useful to provide and improve our products and services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Updates
This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. We will post a notice on www.mssolutions.net and other websites that point to this Privacy Statement to notify you of any substantive changes to the way we collect and use information. We will indicate at the top of the Privacy Statement when it was last updated.

How to Contact Us
If you have questions or comments about this Privacy Statement, or if you would like us to update information we have about you or your preferences, please contact us as indicated below.

Attn: MSS Privacy
4242 Gannon Lane
Dallas, Texas 75237
972-857-6987
orders@mssolutions.net